RENAISSANT END USER TERMS OF SERVICE

Effective Date: May 19, 2026 | Version: 1.0

PLEASE READ THESE TERMS CAREFULLY. BY CLICKING “I ACCEPT,” LOGGING INTO THE PLATFORM, OR OTHERWISE USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE END USER TERMS OF SERVICE. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE PLATFORM.

These End User Terms of Service (the “Terms”) form a binding agreement between you (“you” or “End User”) and Renaissant, Inc. (“Renaissant,” “we,” “us,” or “our”) governing your access to and use of the Renaissant logistics platform, applications, websites, and related services (collectively, the “Services”).

The Services are licensed to a business entity (your “Employer” or the “Customer”) under a separate Platform Subscription Agreement or Master Services Agreement between Renaissant and the Customer (the “Customer Agreement”). You are accessing the Services as an authorized user on behalf of the Customer. These Terms govern your individual use of the Services and supplement the Customer Agreement; in the event of a conflict between these Terms and the Customer Agreement on any matter relating to the Customer’s rights and obligations, the Customer Agreement controls.

1. Eligibility and Authorized Use

You may use the Services only if:

  • You are at least 18 years of age;

  • You have been authorized by the Customer to access the Services as part of your employment, engagement, or business relationship with the Customer;

  • Your access has not been suspended or terminated by Renaissant or the Customer; and

  • You comply with all applicable laws and these Terms.

Your right to access the Services is tied to your relationship with the Customer. If that relationship ends or the Customer revokes your access, your right to use the Services ends immediately.

2. Your Account and Credentials

You are responsible for maintaining the confidentiality of your account credentials, including your username, password, multi-factor authentication tokens, and any biometric authentication enrolled with your account. You agree to:

  • Provide accurate, current, and complete information when registering or updating your account;

  • Not share your credentials with any other person, including coworkers, supervisors, or family members;

  • Not use another person’s credentials or impersonate another individual;

  • Notify Renaissant or the Customer immediately if you suspect unauthorized access to your account; and

  • Log out of your account at the end of each session on shared devices.

You are responsible for all activity that occurs under your account, except to the extent caused by Renaissant’s failure to maintain reasonable security.

3. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms and the Customer’s policies. You will not:

  • Access, attempt to access, or interfere with any part of the Services you are not authorized to use, including other End Users’ accounts, data, or systems;

  • Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or trade secrets of the Services, except to the extent permitted by applicable law;

  • Use the Services to develop a competing product or service;

  • Copy, scrape, mirror, or systematically extract data from the Services other than as necessary for your authorized use;

  • Upload, transmit, or introduce viruses, malware, or other harmful code;

  • Disable, bypass, or circumvent any security feature, access control, rate limit, or usage restriction;

  • Use the Services to send spam, phishing communications, or other unsolicited messages;

  • Upload or transmit content that is unlawful, defamatory, harassing, threatening, infringing, obscene, or otherwise objectionable;

  • Use automated means (bots, scripts, scrapers) to access the Services without Renaissant’s prior written consent;

  • Use the Services in any manner that could damage, disable, overburden, or impair the Services or interfere with other End Users’ use; or

  • Use the Services in violation of any applicable law, including export control, sanctions, privacy, and labor laws.

4. Customer Data and Your Responsibilities

Data you enter, upload, or generate through the Services (including driver logs, vehicle data, location data, and operational records) is the property of the Customer (“Customer Data”), not yours, except as otherwise required by law. You are accessing and contributing to Customer Data on behalf of the Customer.

You agree that you will:

  • Enter accurate and complete information into the Services;

  • Not upload personal information about third parties (such as other drivers, customers, or members of the public) except as authorized by the Customer and permitted by law;

  • Not use the Services to collect or process personal information for any purpose unrelated to your authorized work for the Customer; and

  • Promptly report any suspected data error, loss, or security incident to the Customer or to Renaissant at privacy@renaissant.com.

5. Privacy and Biometric Information

Privacy. Your use of the Services is subject to Renaissant’s Privacy Policy, available at https://renaissant.com/privacy/, which describes the information we collect about you and how we use, disclose, and protect it. By using the Services, you acknowledge that you have read the Privacy Policy.

Biometric Information. If the Services include biometric features (such as facial recognition or fingerprint authentication), Renaissant’s handling of your biometric information is governed by Renaissant’s Biometric Information Policy, available at https://renaissant.com/biometric-policy/. Renaissant will not collect, capture, or store your biometric information without first providing you written notice and obtaining your separate written release. Your acceptance of these Terms is not, by itself, a written release for the collection of biometric information. If biometric features are enabled for your account, you will be presented with a separate notice and release form before any biometric information is collected. You may decline biometric collection, in which case the Customer may need to provide an alternative method of access.

Customer Privacy Practices. The Customer is responsible for its own privacy practices regarding your data, including any data collected through the Services. Renaissant does not control the Customer’s use of Customer Data and is not responsible for the Customer’s compliance with privacy or employment laws. You should direct questions about the Customer’s use of your data to the Customer.

6. Workplace Monitoring Notice

You acknowledge that the Services may be used by the Customer to monitor activities performed through the Platform, including login activity, location data, vehicle telematics, and audit trails. Such monitoring is conducted by the Customer in its capacity as your employer or principal, not by Renaissant. Renaissant collects and processes this information on the Customer’s behalf. You should consult the Customer’s policies and applicable law regarding workplace monitoring.

7. Intellectual Property

The Services, including all software, designs, text, graphics, logos, and other content (excluding Customer Data), are owned by Renaissant or its licensors and are protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your authorized work on behalf of the Customer. All rights not expressly granted are reserved.

“Renaissant,” the Renaissant logo, and related marks are trademarks of Renaissant. You may not use these marks without our prior written permission.

8. Feedback

If you provide Renaissant with suggestions, comments, ideas, or feedback about the Services (“Feedback”), you agree that the Feedback is non-confidential and that Renaissant may use it for any purpose without obligation to you. You grant Renaissant a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate Feedback into the Services.

9. Third-Party Services

The Services may interoperate with or contain links to third-party services, websites, or content (“Third-Party Items”). Renaissant does not control, endorse, or assume responsibility for Third-Party Items. Your use of Third-Party Items is at your own risk and subject to the terms and privacy policies of those third parties.

10. Suspension and Termination

Renaissant may suspend or terminate your access to the Services, in whole or in part, at any time and without notice if:

  • You violate these Terms or the Customer’s policies;

  • The Customer requests suspension or termination of your access;

  • The Customer Agreement expires or is terminated;

  • Your relationship with the Customer ends;

  • Renaissant reasonably believes your access poses a security, legal, or operational risk; or

  • Required by law or legal process.

Upon termination, your right to access the Services ends immediately. Sections 4, 5, 7, 8, 11, 12, 13, 14, and 15 survive termination.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. RENAISSANT DISCLAIMS ALL WARRANTIES TO END USERS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RENAISSANT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY WARRANTIES RENAISSANT MAKES REGARDING THE SERVICES ARE MADE TO THE CUSTOMER IN THE CUSTOMER AGREEMENT AND DO NOT EXTEND TO END USERS.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RENAISSANT AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, VENDORS, AND LICENSORS WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF RENAISSANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RENAISSANT’S TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH ANY CLAIM IS BASED.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Renaissant and its affiliates, officers, employees, agents, vendors, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your violation of any law or the rights of any third party; or (c) your misuse of the Services. This indemnification does not apply to the extent the Customer is responsible for your conduct under the Customer Agreement.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict of laws provisions. You and Renaissant agree to submit to the exclusive jurisdiction of the state and federal courts located in Wisconsin to resolve any dispute arising out of or relating to these Terms or the Services, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction.

Class Action Waiver. You and Renaissant agree that any dispute will be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action, to the fullest extent permitted by law. This class action waiver does not apply to claims that cannot be waived under applicable law, including claims under the Illinois Biometric Information Privacy Act to the extent BIPA prohibits such waivers.

15. General

Changes to These Terms. Renaissant may update these Terms from time to time. If we make material changes, we will provide notice through the Services or other reasonable means before the changes take effect. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes.

Entire Agreement. These Terms, together with the Privacy Policy and Biometric Information Policy, constitute the entire agreement between you and Renaissant regarding your use of the Services and supersede all prior or contemporaneous agreements between you and Renaissant on this subject. These Terms do not modify the Customer Agreement, which governs the relationship between Renaissant and the Customer.

No Assignment. You may not assign or transfer your rights under these Terms. Renaissant may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

No Waiver. Renaissant’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights, except that the Customer is an intended third-party beneficiary of your obligations under these Terms and may enforce them directly.

Independent Contractors. Nothing in these Terms creates an employment, agency, joint venture, or partnership relationship between you and Renaissant. Renaissant is not your employer. Your employment or engagement relationship is solely with the Customer.

16. Contact Us

Questions about these Terms should be directed to:

Renaissant, Inc.

Attn: Legal

W263N6209 Ridge Dr.

Sussex, WI 53089

privacy@renaissant.com

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